IT Support administrator

Are you a proactive IT professional with a keen eye for detail and a passion for solving technical issues? Do you enjoy working in a dynamic environment where you're the first point of contact for IT support? Then the role of IT Support Administrator in our Utrecht team might be a great fit for you.

We are seeking a proactive, IT Support administrator to join our dynamic IT team. The ideal candidate will be responsible for providing technical support, troubleshooting, and assisting end-users with software, hardware, and network-related issues. As the first point of contact for IT support, you will deliver timely and efficient resolutions to ensure the smooth operation of IT services.

In addition to your technical expertise, we are looking for someone with exceptional organizational skills to manage support tickets, track service requests, and prioritize tasks effectively. The ability to maintain clear and accurate documentation, follow up on unresolved issues, and coordinate with other team members is key to success in this role.

Key Responsibilities:

Technical Support & Help Desk Management:

• Provide first-level technical support for internal users, including troubleshooting hardware, software, and network issues.

• Diagnose and resolve IT-related issues with desktops, laptops, printers, and other hardware, as well as software-related queries.

• Assist with the installation and configuration of hardware and software, ensuring all systems are up-to-date and secure.

• Create, update, and manage user accounts, permissions, and access controls for internal systems.

• Manage and monitor the company's IT assets, including hardware and software.

• Organize and prioritize tasks to ensure efficient IT operations.

• Assist in the implementation of new technology solutions and user training.

Collaboration & Continuous Improvement:

• Collaborate with advanced IT support and other departments to resolve complex technical issues and escalated cases.

• Continuously improve IT systems.

Documentation & Monitoring:

• Maintain detailed records of support requests, resolutions, and procedures for future reference and training purposes.

• Monitor system and cloud performance, report issues, and ensure all environments are secure and compliant with relevant data protection standards.

About the IT Support Team:

The IT Support Team at IG&H is the backbone of our digital workplace. From our Utrecht office, we support colleagues across the Netherlands and internationally with smart, secure, and efficient IT solutions. We work in a close-knit and informal team where knowledge sharing, initiative, and continuous improvement are central. Together, we ensure that everyone at IG&H can work smoothly; anytime, anywhere.

Requirements:

• Proven experience in IT support, help desk management, or similar technical roles.

• Hands-on experience managing Microsoft environment.

• Strong troubleshooting skills for both on-premise IT systems and cloud-based resources.

• Experience with cloud networking (VPNs, firewalls) and security best practices.

• Familiarity with automation tools and scripting languages will be valued

• Excellent communication skills with a focus on customer service and teamwork.

• Knowledge of data protection and security compliance requirements will be valued

What we offer you:

• A position at a certified Great Place to Work with a positive atmosphere and supportive colleagues.

• An exciting opportunity to actively contribute to the (international) growth of the organization.

• A permanent contract from the start.

• A competitive salary and attractive benefits.

• The possibility to work part-time (minimum of 32 hours per week).

• Support for occasional remote work from abroad (up to 4 weeks per year).

• 25 vacation days, with the option to take more.

• The opportunity to take a sabbatical after 3 years of employment.

• Access to IG&H’s Healthy Human program, offering guidance during life transitions such as becoming a parent or caring for a loved one.

• A generous bonus scheme.

• And much more, we’d love to tell you all about it in a conversation!

Why IG&H

IG&H transforms leading companies in healthcare, retail, and financial services. Together with our world-class technology partners, we help our clients advance and stay relevant with sharp consulting, exceptional design, and powerful digital platforms. Our outstanding results stem from successfully aligning people, business operations, and technology. With over 650 talented colleagues onboard, people who truly embrace change and challenges, we’ve built a unique culture that dares greatly and cares deeply. We attract extraordinary individuals and inspire them to push boundaries for themselves and for our clients.

What does that mean for you?

If this vacancy resonates with you, IG&H is a great place to work. We have very satisfied employees and clients (NPS > 60) and continue to grow at a double-digit pace with a focus on international expansion. We're just getting started on this exciting journey, why not be a part of it? For more information, contact our recruitment team at recruitment@igh.com. You can also apply directly using the application button. We hope to meet you soon!

Diversity & Inclusion

We aim for our workforce to reflect the diversity of society. We work with a remarkable mix of talents, personalities, and cultures. IG&H is proud to be an equal opportunity employer. All qualified applicants will be considered for employment regardless of nationality, race, religion, gender, gender identity or expression, sexual orientation, genetics, disability, or age. We value individuality, but above all, we take pride in our collective achievements and shared work culture.

Acquisition in response to this vacancy is not appreciated. We work with preferred suppliers. Please do not send unsolicited CVs.

Please submit your application and CV in English.